Call Center Asia

The Call Center Asia serves your customers on-site through offshore outsourcing and with experience in your industry. Our Call Center Asia offshore outsourcing location in Vietnam is ideally established for high-qualified Call Center International helpdesk services and outsourcing to China, India, Korea, and Japan.

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At Samhammer AG, the staff, the value-based management and the active professional education are in the center of attention. We offer our employees various development opportunities and empower them with a lot of enjoyment to use and expand their skills in the workplace. Join us and be part of a sustainable helpdesk business. 

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Call Center International

With the Call Center International Service in 18 languages, 24/7 Samhammer AG is specialized in technical helpdesk. Serves your customers with convincingly service agents. We offer technical service competence trough intelligent knowledge management. Our Call Center International Service provides high quality, trained by the own Service Management Academy.

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Technical Helpdesk

With technical expertise in mechanical engineering, household appliances and the automotive industry, Samhammer AG offers Technical Helpdesk with competence and quality. For that Samhammer AG has developed the Helpdesk Excellence Model to optimize. We improve the service commitment, the organization, the knowledge management, the communication and the tools so that you will impress your customers. With over 20 years of industry expertise and the ambition to be the quality market leader, Samhammer AG as a Call Center Asia and a Call Center International Service provider has developed a market leading position.

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IT Helpdesk

Satisfying customer requirements means constant availability, immediate access to the inventory and the simple exchange of solutions. IT Professionals are often overstrained. It is necessary to relieve the in-house IT Service from user problems and simple IT failures, in order to spend the IT Professionals more time for complex problems or important IT Projects. For that Samhammer has designed a knowledge based helpdesk service model which will ensure high fix time rates and fast solutuion times.

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